Comments on: A personal aside: T-Mobile is fantastic http://www.neohouston.com/2009/04/a-personal-aside-t-mobile-is-fantastic/ advocating urbanism in the opportunity city Mon, 16 Jan 2012 11:06:13 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Danny DiPaolo http://www.neohouston.com/2009/04/a-personal-aside-t-mobile-is-fantastic/#comment-269 Danny DiPaolo Thu, 23 Apr 2009 14:54:41 +0000 http://www.neohouston.com/?p=970#comment-269 T-Mobile does have pretty good customer service, unfortunately their wireless service kind of stinks in general. Weak coverage outside of urban centers, and until recently generally a pretty poor selection of hardware. They were very good about keeping everything unlocked, though, so I'm sort of in the opposite position - I want to like T-Mobile but their product just isn't good enough. AT&T's wireless is pretty good, because I think they've retained at least some of tthe level-headed folks that were running things when it was actually AT&T Wireless (which Cingular then bought, and then they were re-branded). Their internet services division is pretty crap for sure - their offerings aren't that great, the model of "you must buy the modem" sucks for renters, and the technicians aren't very prompt. The price of a mid-grade DSL plan through them is reasonable enough by itself, but you have to have a landline which more than doubles the cost even at the cheapest line price. That all said, when U-verse is available in my 'hood I'm all over it. T-Mobile does have pretty good customer service, unfortunately their wireless service kind of stinks in general. Weak coverage outside of urban centers, and until recently generally a pretty poor selection of hardware. They were very good about keeping everything unlocked, though, so I’m sort of in the opposite position – I want to like T-Mobile but their product just isn’t good enough.

AT&T’s wireless is pretty good, because I think they’ve retained at least some of tthe level-headed folks that were running things when it was actually AT&T Wireless (which Cingular then bought, and then they were re-branded). Their internet services division is pretty crap for sure – their offerings aren’t that great, the model of “you must buy the modem” sucks for renters, and the technicians aren’t very prompt. The price of a mid-grade DSL plan through them is reasonable enough by itself, but you have to have a landline which more than doubles the cost even at the cheapest line price.

That all said, when U-verse is available in my ‘hood I’m all over it.

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